These are the terms and conditions that apply to transactions made through this website.
All prices charged are in UK £ (Pounds Sterling)
For UK and European orders, VAT at 17.5%, will be added to the total price.
The total price charged does not include any local Import Duty or Tax which may have to be paid by the customer.
Upon receiving your order, we will contact you by e-mail to confirm the details, total cost of your order. You may cancel your order without penalty if this is unacceptable.
We normally expect to make and despatch sticks within 14 days of receiving the order. However, for personalized sticks please allow 4 weeks.
Because of the length of our sticks, we use a trackable courier service to deliver your stick. For the UK, the cost is £10 and the expected delivery time is 2 -3 working days from the date of despatch. For the rest of the world, the cost is £25 and the expected delivery time is 3 -7 working days. When we ship your order, we will email you the tracking details
We accept the following credit and debit cards - VISA, MASTERCARD, AMERICAN EXPRESS, MAESTRO, DELTA, SOLO. The total cost in pounds sterling will be debited from your account, but will appear in your own currency on your card statement. The exchange rate is determined by the banks at the time of the transaction.
Your credit card account will be charged with the total agreed price upon despatch of your order, unless it for a personalized item.
For personalized sticks and canes, we require pre-payment of the total cost upon confirmation of your order.
As each stick is handcrafted from natural materials, there may be slight variations from those on display. This should be regarded as characteristic of a unique item.
Your contract with us (Fynewood) will be governed by the law of Scotland.
These terms and conditions do not affect your statutory rights.
